1. Introduction
Pallio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform and services.
2. Information We Collect
2.1 Information You Provide
Account Information:
- Name (first and last)
- Email address
- Username
- Password (encrypted)
- Profile photo (optional)
Content You Create:
- AI personas you create or customize
- Chat messages and conversations
- Quiz responses and study materials
- Documents, images, and audio files you upload
- Comments and forum posts
Payment Information:
- Payment method details (processed by third-party payment processors)
- Billing address
- Transaction history
2.2 Information Collected Automatically
Usage Data:
- Pages visited and features used
- Time spent on the platform
- Click patterns and navigation paths
- AI model usage and performance metrics
Device and Browser Information:
- IP address
- Browser type and version
- Device type and operating system
- Screen resolution and language preferences
2.3 Information from Third Parties
Authentication Services:
- Google account information (if you sign in with Google)
- Name, email, and profile photo from OAuth providers
3. How We Use Your Information
3.1 Provide and Improve Services
- Create and maintain your account
- Process your subscription and payments
- Provide AI persona interactions and content generation
- Personalize your experience
- Improve AI models and algorithms
3.2 Communication
- Send transactional emails (account verification, password resets)
- Provide customer support
- Send service updates and announcements
3.3 Safety and Security
- Prevent fraud and abuse
- Enforce our Terms of Service
- Comply with legal obligations
4. How We Share Your Information
4.1 We Do NOT Sell Your Personal Information
We do not sell your personal information to third parties.
4.2 Service Providers
We share information with trusted service providers:
- Cloud hosting: Firebase, Google Cloud Platform
- Payment processing: Stripe
- AI services: OpenAI, Google AI, Anthropic, AWS Bedrock
5. Your Privacy Rights
You have the right to:
- Access your personal information
- Download your data in a portable format
- Update or correct your information
- Delete your account and associated data
- Opt out of promotional emails
6. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL)
- Encryption at rest for sensitive data
- Secure authentication (Firebase Auth)
- Regular security audits
7. Children's Privacy
Pallio is not intended for children under 13. We do not knowingly collect information from children under 13.
8. Contact Us
For questions about this Privacy Policy:
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